Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our vehicle service and repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our vehicle services, including your name, contact details, vehicle registration, MOT history, service records, and payment information. This helps us maintain your vehicle properly and manage appointments effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality vehicle services and includes:
- Processing service appointments and managing bookings
- Maintaining vehicle service history and MOT records
- Managing warranty claims and recall information
- Processing payments and managing service billing
- Communicating service reminders and safety updates
- Maintaining vehicle preferences for future servicing
We handle your information responsibly, using it solely for your vehicle service requirements and essential business operations.
3. Vehicle and Ownership Information
Your vehicle registration, service history, mileage records, and ownership details are stored securely and treated as confidential. We maintain these records to ensure appropriate servicing and maintenance scheduling.
Vehicle information is accessed only by our service team and is stored on secure systems with restricted access. We maintain this information for 7 years after your last service for warranty and historical purposes.
4. Service Documentation
We maintain comprehensive service records including repair notes, parts replaced, and maintenance schedules. With your explicit consent, we may use anonymised service data for technical training and process improvement.
Service documentation is managed professionally, with all records stored securely and used only according to permissions granted.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and vehicle information. All client data is stored on encrypted systems with access limited to authorised team members. Physical service records are securely stored and shredded when no longer needed.
Our service team follows strict confidentiality agreements regarding client information and vehicle details.
6. Service History and Maintenance Records
We maintain detailed records of your vehicle's service history, parts replaced, and maintenance schedules to provide consistent service quality. This information helps us understand your vehicle's needs and recommend appropriate maintenance.
Service history is maintained as part of our quality assurance process and is accessed only by the service team.
7. Legal Basis for Processing
By using our vehicle services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, safety recalls, warranty management, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as parts suppliers for warranty registration, DVSA for MOT records, and payment processors for transaction handling.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or vehicle details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Vehicle service records are typically maintained for 7 years after your last service to support warranty claims and vehicle history, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. MOT test records are maintained as required by DVSA regulations.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025